Terms of Service

Effective Date: 17 May 2025  |  Last Updated: 10 October 2025

1. Introduction

Welcome to Raising The Bar App Ltd. (the “Company,” “we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your access to and use of our web‑based fitness and nutrition platform, mobile features, digital products, and any related services (collectively, the “Service”). By creating an account, purchasing a plan, or otherwise using the Service, you agree to be bound by these Terms and our Refund & Cancellation Policy, Privacy Policy, and any other policies we reference.

2. Eligibility

The Service is intended solely for individuals who are at least 18 years of age, or the age of legal majority in their jurisdiction. By using the Service, you represent and warrant that you meet this requirement. If you do not, you must not attempt to register or use the Service under any circumstances.

We rely on user representations of eligibility. If we learn that an account was created by someone under the required age, we may suspend or terminate access and, where appropriate, void the agreement from the date of discovery and arrange a refund consistent with applicable law.

3. Definitions

• “Subscription” refers to a recurring, automatically renewing paid plan. This may be marketed as the 12-Week Plan on our website and billed as Pro Tracker on your statement (descriptor may appear as “RAISING THE BAR APP” or “Pro Tracker”). Both names describe the same service and grant access to premium features.
• “Service Period” means a 30-day access period for the subscription.
• “Billing Installments” means the weekly charges applied to pay for the current Service Period.

4. Services Provided

The Service includes tailored workout programming, nutrition planning, progress tracking, educational content, and community or support features. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice, provided such changes do not materially diminish the core value of any active paid plan.

5. Account Security & Acceptable Use

• Provide accurate, current, and complete information during sign‑up and keep it updated.
• Maintain the confidentiality of your login credentials. You are responsible for all activities under your account.
• Use the Service for personal, non‑commercial purposes. Reselling or redistributing our content is prohibited.
• Refrain from uploading malicious code, scraping data, or engaging in any activity that disrupts or harms the Service or other users.

6. Purchases, Billing & Cancellation

6.2 Subscriptions. Subscriptions provide access in 30-day Service Periods, billed in weekly Billing Installments at the price shown at checkout (e.g., £4.99/week). A subscription may begin with a free trial (e.g., 1 day). Unless you cancel before the trial ends, the first Service Period begins automatically and weekly Billing Installments are charged during that period. We will notify you of any future price changes in advance, and such changes apply from your next Service Period.

6.3 Cancellation of Subscriptions.

• Cancel at any time by emailing info@raisingthebarapp.com. There are currently no in-app or self-service cancellation options.
• Cancellations are completed only after you confirm in reply to our confirmation email. Unconfirmed requests or general enquiries do not constitute cancellation.
• Cancellations take effect at the end of your current 30-day Service Period. You retain full access until that date.
• If you cancel partway through a Service Period, any remaining weekly Billing Installments for that period will still be charged. No pro-rated refunds are provided for the active period, and no new Service Period will begin after cancellation.
• Cancellations cannot be processed while a payment is overdue or an account balance remains unpaid. Any outstanding balance must be settled before cancellation takes effect.
• Charges already processed are final and non-refundable except as required by law or under our Money-Back Guarantee (see Refund & Cancellation Policy).

7. Refunds

All sales are final and non‑refundable except where (a) expressly stated in our Money‑Back Guarantee, or (b) required by applicable consumer‑protection law. Please review the Refund & Cancellation Policy for full details.

8. Intellectual Property

All workouts, meal plans, code, designs, graphics, text, sounds, and other materials are owned by the Company or its licensors and are protected by intellectual‑property laws. You receive a non‑exclusive, non‑transferable, revocable licence to use the content for personal use only.

9. Health & Results Disclaimer

The Service provides general fitness and nutrition information for educational purposes. It is not medical advice. Consult a qualified healthcare professional before beginning any exercise or dietary programme. Individual results vary and are not guaranteed.

10. Disclaimer of Warranties

The Service is provided on an “as‑is” and “as‑available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error‑free.

11. Limitation of Liability

To the maximum extent permitted by law, the Company, its directors, employees, or agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of the Service. Our total liability for any claim shall not exceed the amount you paid to the Company in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your breach of these Terms or misuse of the Service.

13. Termination

We may suspend or terminate your access to the Service immediately and without prior notice if you violate these Terms or engage in fraudulent, abusive, or illegal activity. Upon termination, outstanding fees remain payable and Sections 8‑15 survive.

14. Dispute Resolution

These Terms shall be governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

16. Customer Support

We aim to respond to all support and cancellation requests within 2–3 business days. Delays in our response do not affect the effective date of a valid cancellation request, which will be recorded as the date your request was received by us. Our standard business hours are Monday to Friday, excluding public holidays in England and Wales.

17. Contact

Questions about these Terms? Email us at info@raisingthebarapp.com or write to: Raising The Bar App Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.