Refund & Cancellation Policy

Effective Date: 17 May 2025  |  Last Updated: 10 October 2025

1. Scope and Acceptance

This policy governs all purchases—one-time, subscription, promotional, or otherwise—made through Raising The Bar App Ltd. (the “Company,” “we,” “our,” or “us”). By completing a purchase you acknowledge that you have read, understood, and agreed to the terms below, which form a binding legal agreement in addition to our Terms of Service.

2. Money-Back Guarantee (where advertised)

A Money-Back Guarantee applies only when expressly stated at checkout. To qualify for a full refund, all of the following requirements must be met:

“Transaction date” refers to the date/time shown on your receipt or payment statement (UTC).

• A written request must be emailed to info@raisingthebarapp.com within 45 calendar days of the transaction date.
• You have used the platform for a minimum of 30 consecutive days and can provide verifiable proof of meaningful engagement, including all of:
  • ≥ 20 unique workouts completed with logged sets, reps, and weights;
  • ≥ 50 meals logged or swapped in the nutrition tracker;
  • An unbroken activity streak of ≥ 21 days visible in your account history;
  • Upon request, screen recordings and/or screenshots demonstrating live interaction with program features (we may corroborate with IP, device, or server analytics).
• The request includes a clear, honest reason for dissatisfaction. Fabricated, back-dated, or otherwise fraudulent evidence immediately voids eligibility.
• If you encounter any access or functionality issues, you must report them to us during the guarantee period and provide basic details (e.g., screenshots or screen recordings). We will investigate using our logs and telemetry. If our logs confirm normal service and no reproducible fault is found, such issues will not qualify for a refund.
• Only one Money-Back Guarantee claim is permitted per customer (household/device) within any 12-month period.
• Your account must be in good standing with no overdue or unpaid balances at the time your refund is assessed.

Refund determinations are made at our sole discretion and communicated within 14 business days of receiving a complete request. Our decision is final. This does not affect your statutory rights.

Approved refunds are returned to the original payment method only. Processing times vary by provider, but we aim to issue approved refunds within 5–10 business days of approval.

3. Subscription Billing & Cancellations

Subscriptions renew automatically until cancelled. By subscribing, you agree to the following billing and cancellation terms:

• Subscriptions are delivered in 30-day Service Periods and billed via weekly installments at the price shown at checkout.
• All cancellations must be requested by emailing info@raisingthebarapp.com. There are currently no in-app or self-service cancellation options.
• Cancellations are completed only after you confirm in reply to our confirmation email. Unconfirmed requests or general enquiries do not constitute cancellation.
• Cancellations take effect at the end of your current 30-day Service Period. You retain full access until that date.
• If you cancel partway through a Service Period, any remaining weekly installments for that period will still be charged. No pro-rated refunds are provided for the active period, and no new Service Period will begin after cancellation.
• Charges already processed are final and non-refundable except as required by law or under the Money-Back Guarantee (Section 2).

4. Non-Refundable & Non-Transferable Purchases

Unless explicitly covered by Section 2 or required by law, all sales are deemed FINAL. This includes but is not limited to:

• Change-of-mind, perceived lack of results, or personal preference;
• Failure to engage with the program or use the service as intended;
• Promotional, discounted, or bonus add-on items.

5. EU / UK Statutory Withdrawal Rights

If you are a consumer residing in the UK or EU, you may have the right under the Consumer Contracts Regulations 2013 / Directive 2011/83/EU to withdraw from a digital-content contract within 14 days of purchase unless you have begun downloading, streaming, or otherwise accessing the paid features. By logging in or commencing your program you expressly waive this withdrawal right.

To exercise this right (before accessing content), email info@raisingthebarapp.com with your order details and a clear statement of withdrawal.

6. How to Submit a Refund or Cancellation Request

To request a refund or cancel a subscription, email info@raisingthebarapp.com with:

1. Your full name and purchase email address;
2. Evidence required under Section 2 (if claiming the Money-Back Guarantee);
3. A concise explanation of your request;
4. Any relevant screenshots or documentation supporting your claim.

We may request additional details at any stage. Failure to respond within 7 days may result in automatic denial.

7. Abuse & Fraud Prevention

The Company maintains a zero-tolerance policy for charge-back fraud, duplicate refund claims, or misuse of promotional offers. We reserve the right to:

• Deactivate or permanently ban accounts engaged in fraudulent activity;
• Report charge-back abuse to credit-reference agencies and payment processors;
• Pursue civil or criminal remedies permitted by law.

8. Changes to This Policy

We may update this policy periodically. Material changes take effect upon posting the revised version on this page. Continued use of the platform after updates constitutes acceptance of the new terms.

9. Contact Us

Questions about this policy? Email us at info@raisingthebarapp.com or write to: Raising The Bar App Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By completing a purchase you confirm that you have read, understood, and irrevocably agree to be bound by this Refund & Cancellation Policy.